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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 942 verified reviews. Here are some recent reviews of our service...

Mr Godfrey Clarke
3 hours ago
Speedy and efficient, it arrived a day earlier than expected.
Emalee M
7 hours ago
Service was quick and easy, the website was simple to navigate, shipping was amazing
Stan
10 hours ago
As always, quick, efficient and helpful. Everything was clear and straightforward and delivery was... Read all
Karen Riddle
11 hours ago
Excellent service from Dawkes. I got through on the order line quickly and the order was... Read all
Jennifer Whitehead
11 hours ago
Very easy and friendly to deal with. Prompt replies to any queries. Manage customer expectations... Read all
Tracey Mifflin
11 hours ago
Great service and support during the buying process. Amazing facilities and music rooms and a wide... Read all
Nigel Moorhouse
11 hours ago
Good service
Trusted Customer
11 hours ago
Very good