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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.8/5

Independent Service Rating based on 951 verified reviews. Here are some recent reviews of our service...

Mr Ian Scott
4 hours ago
Although one of the 2 products I ordered was out of stock, both items arrived within a reasonable... Read all
Trusted Customer
9 hours ago
Good Service and very helpfull advice before buying through email.
Trusted Customer
1 day ago
Excellent speedy service as I've come to expect from Dawkes. They are a pleasure to deal with.
Kenneth Barker
1 day ago
excellent
Roger Parsons
1 day ago
Excellent service right from the first phone call, the in store experience was absolutely first... Read all
Seth Laster
2 days ago
Packed carefully, delivered on time.
Trusted Customer
2 days ago
I live in Monterrey México. My procucts arrived very well packed and without any shipping... Read all
Gary Doyle
2 days ago
Cannot fault.