Returning a Rental Instrument

There are various ways to return your rental instrument, please see one of the options below:

1. In Store Return

If it's possible to bring the instrument back in person to our Maidenhead store we can cancel the rental whilst you wait and there is no need to deal with any packaging or waiting for couriers. The shop is open Monday-Saturday 9.30am to 5.30pm. Our address is Dawkes Music, The Woodwind & Brass Warehouse, Reform Road, Maidenhead, SL6 8BT.

2. Royal Mail/Courier Collection

If you have a rental instrument to return and you can’t visit our store, we suggest using the Royal Mail Home Collection service.

You can purchase the postage on their site and then arrange for Royal Mail to collect the item directly from your home, or you can take it to a local post office. More details and booking can be found on the Royal Mail Collection Site

Please note the following instructions remain:

• The instrument must be packed in its original case AND in a cardboard box or similar outer packaging to protect it on the journey
• You must include your name, address and reason for return (‘Cancellation’ etc) INSIDE the instrument case
• The full Dawkes Music address must be written/attached to the outside of the main box

Please ensure the method of sending has a suitable insurance coverage for the value of your instrument. The instrument is still your responsibility until it arrives back at our Maidenhead branch. Please send to: