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Feefo 2025 Platinum Service Award

12th February 2025

We are delighted to announce that we have been awarded a Feefo Platinum Trusted Service Award for 2025, recognising our commitment to outstanding customer service throughout 2024. This achievement would not have been possible without your valuable feedback and continued support, so thank you from all the team at Dawkes!

Award-Winning Service

To win this award, we had to achieve a Feefo service rating of between 4.5 and 5 for three consecutive years. Your honest reviews and ratings on Feefo have not only helped us win this prestigious award but have also enabled us to continuously improve our service. Each piece of feedback you provide helps us understand what we’re doing right and where we can do even better.

As one of our valued customers, you are at the heart of everything we do. This award is a testament to the trust you place in us, and we remain committed to delivering the highest standards of service you’ve come to expect. We’ve collected over 9,000 independent reviews via Feefo and we’re grateful for each one.

Why Dawkes?

Our team is packed full of Woodwind & Brass specialists. This includes our expert team of Repair Technicians and Sales Advisors, many of whom play instruments to a high level. Our new 12,000 sq.ft superstore now features more testing rooms, hundreds of items on display, a permanent live stage and the UK’s largest Woodwind & Brass workshop. Don’t just take our word for it, pay us a visit soon!